Frequently Asked Questions about our Programs

PIW works to provide a therapeutic and safe treatment experience for all of our patients. Most of our patients and their families have questions about their stay with us. The most commonly asked questions are below.

What will I need in the hospital?

Comfortable and practical daytime clothing and sleep wear. One should avoid clothing with strings and belts and footwear with laces. Essential comfort items such as toiletry products are recommended. Valuables such as cash, credit cards, jewelry, electronics and keepsakes should be left home.

Are there restrictions on what I can bring?

Yes. cell phones, cameras and other recording devices are not permitted. Sharp items such as scissors and similar personal products are considered hazardous.

How long can I expect to be in treatment?

The treatment team makes a decision regarding discharge date based on patient symptoms and needs. Patients are given an estimated length of stay after evaluation by the psychiatrist and input from the treatment team. This may change over the hospital stay based on individual needs.

What can I expect regarding treatment at PIW Hospital?

On admission Unit specific handbooks will be provided with information regarding schedule of groups per day, meal time, visiting hours, phone times and general orientation to the unit. You will receive the name of your staff contact person for the day and nursing staff is available 24 hours per day at the Nursing Station. Your day of programming will begin with Community Meeting attended by all patients. This meeting is your orientation for the day and outlines therapeutic groups and activities for that day. PIW encourages all patients to actively engage in treatment as the individual program schedules involving group process are designed to provide therapy and education. You will meet with your psychiatrist once per day and have the opportunity to meet with your treatment team in order to understand your individual treatment plan and goals.

Who will be involved in my treatment?

  • Psychiatrist: He or she directs medical management while at PIW. You will be seen by a psychiatrist within the first 24 hours of admission.
  • Social Worker: Organizes your discharge plan with you, your family and psychiatrist. They also provide individual therapy.
  • Recreation Therapist: Assists with recreational activities as tools to enhance your self-esteem, problem-solving and social skills.
  • Registered Nurses: Are responsible for daily activities and medical/emotional needs. The RNs participate in behavior management and administer medications as ordered by the physician.
  • Mental Health Technicians: Assist with daily activities. They supervise program groups and activities, take vital signs and accompany patients to off unit activities.

Can I make and receive phone calls and bring my own phone? Are phone times restricted?

Cell phones are not permitted during your hospitalization. Unit phones and specific phone times are available and are structured around your program day. Unit specific phone numbers are available in the unit handbook

Is treatment at PIW confidential?

Absolutely. Rigorously enforced laws of confidentiality help protect your rights to privacy. We cannot confirm or deny your presence in our facility without your written permission.

What can I expect during a typical day at PIW?

The treatment day varies by program but there are many common elements. During the first 24 hours, a patient will have a nursing assessment, a history and physical and a psychiatric evaluation. Daily treatment components include daily doctor visits and group and recreational therapy. Patients with substance abuse issues will participate in in-house AA/NA meetings. Patients on the child and adolescent units will be involved in school activities.

What are the visiting hours?

Visiting hours are as follows:

  • Adult Psychiatric Unit: Tues. and Thurs. 6 pm to 8 pm; Weekends and Holidays 2 pm to 4 pm
  • Adult Intensive Care Unit: Tues. and Thurs. 6 pm to 8 pm; Weekends and Holidays 2 pm to 4 pm
  • Adult Detox Unit: No Visitors allowed
  • Children’s Unit: Mon.-Fri. 6 pm to 7:30 pm; Weekends and Holidays 11 am to 3 pm
  • Adolescent Unit: Mon.-Fri. 6 pm to 7:30 pm; Weekends and Holidays 1 pm to 3 pm
  • The Center Unit: Mon.-Fri. 6 pm to 7:30 pm; Weekends and Holidays 2 pm to 4 pm and 6 pm to 8 pm

In addition to these scheduled visitation times, you will be allowed to visit following any scheduled family therapy session. Our first priority is the safety of our patients and guests, so we ask that visitors keep all personal items such as purses, bags, or any sharp items in their vehicle as they are not allowed on the units. Outside food and drink is also not allowed.

What about costs?

We are a preferred provider for most commercial insurance plans. We also accept Medicare, Medicaid, Managed Medicaid and TRICARE®. Please call our assessment or business office and they can answer your individual concerns and questions.

What can I expect regarding discharge from PIW Hospital?

A Physician’s Order is required before any patient can be discharged from PIW Hospital.

All patients are required to have aftercare appointments prior to being discharged. The assigned Social Worker will coordinate with the patient and/or family to connect them to an existing provider or to refer to new services.